1. Home
  2. FAQ
Help Center

CB99 FAQ – Complete Answers to the Most Frequently Asked Questions

Find answers to all your CB99 questions in one place – from the app, payments, and passwords to live scores and Responsible Gaming.

7 FAQ Categories
24/7 Live Support
2 min. Average Response Time
English Support Language
Category

Can't find an answer?

Contact Support
No results found. Please try different keywords or contact support.
App Issues

If the CB99 app won't open or gets stuck on the loading screen, try these steps first:
  1. Force close the app – Also close it from the background, then reopen it.
  2. Check Your Internet Connection – The app may load slowly on a weak connection. Switch to Wi-Fi or 4G for better performance.
  3. Check for App Updates – When a new version of CB99 is released, older versions may stop working. Download the latest APK from Settings or the CB99 official page.
  4. Restart Your Device – This often clears up cache-related issues.
  5. Clear the app cache – On Android: Settings → Apps → CB99 → Storage → Clear Cache.
If the issue persists, contact cb99 via live chat or log in directly through your mobile browser at cb99.site — all features are available on the browser version.
Live Scores & Live Streaming

After logging in to cb99, head to the "Sports" or "Sports Events" section to see all ongoing matches. Matches with live score coverage will show a red "LIVE" badge. Tap on any match to view a real-time scorecard, wickets, run rate, and in-play odds. Live Video Streaming Live streaming is only available for selected matches and generally requires an active balance in your account. Matches with streaming will display a "Video" icon. cb99 also supports in-play betting during live matches, with odds updating every few seconds. For the best experience, a 4G connection or better is recommended.
Password Recovery

Resetting your password on CB99 is straightforward. Just follow the steps below:
  1. Go to the CB99 login page and click the "Forgot Password?" link.
  2. Enter the mobile number you registered with (starting with 01, without the +880 country code).
  3. Cb99 will send an OTP to your mobile number — it usually arrives within 2 minutes.
  4. Enter the code in the OTP box.
  5. Set a new password – it must be at least 8 characters long and include at least one uppercase letter and one number.
  6. Confirm your password and submit.
If you don't receive the OTP: First, check your spam folder or block list. If the email still hasn't arrived, wait a few minutes and try again. If the problem persists, email us at support@cb99.site or reach out via live chat.
Deposits & Funding

Deposits via bKash or Nagad on CB99 typically take 1 to 5 minutes is credited to your account. However, during periods of high banking server traffic, it may take up to 15 to 30 minutes. If your balance still hasn't appeared after 30 minutes:
  1. Log in to CB99, go to "Deposit History" or the cashier section, and check the status of your transaction.
  2. Note your transaction ID (TxID) from your bKash or Nagad app.
  3. Share the TxID, amount, and time with cb99's live chat support.
If a deposit fails: If money was deducted but never credited to your cb99 account, it is usually returned to your mobile banking number within 24 hours. If the refund doesn't come through, contact cb99 support with your TxID and they'll resolve it on your behalf. Always use the mobile number registered in your own name when making a deposit.
Account Security

Enabling Two-Step Verification on cb99 means that even if someone gets hold of your password, they still won't be able to access your account. Here's how to set it up:
  1. Log in to CB99 and click the profile icon in the top right corner.
  2. Go to "Account Settings" or "Security Settings".
  3. Look for the "Two-Step Verification" or "Two-Factor Authentication" option and turn it on.
  4. CB99 will send a confirmation code to your registered mobile number.
  5. Complete verification using the code.
From that point on, every login will require both your password and the OTP sent to your mobile. If you don't see this option in your settings, reach out to cb99's live chat — the support team will help you get it activated. Tip: Keep your recovery number up to date so you can regain access to your account even if you lose your phone.
Responsible Gaming Tools

You can find CB99's Responsible Gaming tools under the "Responsible Gaming" section in your account settings. The following options are available:
  • Deposit Limit: Set a maximum deposit limit — daily, weekly, or monthly. Decreasing a limit takes effect immediately; increasing one requires a 24-hour cooling-off period.
  • Loss Limit: Gaming will automatically stop once you reach a set loss amount.
  • Cooling-Off: Take a break ranging from 24 hours to 30 days – login is disabled during this period.
  • Self-Exclusion: Keep your account inactive for an extended period (minimum 6 months).
  • Reality Check: A notification will appear at regular intervals to remind you how long you've been playing.
Using these tools isn't a sign of weakness — it's what smart players do. To learn more, Responsible Gaming Page View.
Tournaments & Leaderboards

Joining tournaments and leaderboard competitions on cb99 is straightforward. Here are the key rules:
  1. Joining: You can find all active tournaments under the "Rewards" or "Promotions" section on cb99. Each tournament page has a "Join" or "Participate" button.
  2. Earning Points: Points accumulate when you place bets on eligible games. Typically, you earn 1 point per ৳100 wagered, though the rate may vary by tournament.
  3. Leaderboard: The highest-scoring members sit at the top of the leaderboard. The rankings update in real time.
  4. Prize Distribution: Prize distributions are typically credited to top-ranking players' accounts within 24 to 48 hours after a tournament ends — rewards may include cash bonuses, free spins, or special prizes.
Please Note: Each tournament has its own terms — including minimum bet amount, eligible games, and time limits. Make sure you read them before joining.

About the CB99 FAQ Page

Whether you're new to CB99 or a long-time member, questions are bound to come up. App not working, deposit not showing, forgot your password – these are issues almost everyone faces at some point. That's exactly why this CB99 FAQ page was built: so you can solve most problems on your own without having to contact support.

Cb99 is built for players in Bangladesh, so every question and answer in this FAQ is written with local users in mind. Technical jargon has been kept to a minimum for easy reading. From updating the app to enabling Two-Step Verification, every answer is broken down into clear, step-by-step instructions.

The CB99 FAQ is updated regularly. Whenever a new feature launches, a rule changes, or members start asking a new question frequently, it gets added here. It's worth checking back from time to time.

If you can't find the answer you need in this FAQ, reach out via cb99's live chat. The support team is available 24/7 and typically responds within two minutes.

Always have your transaction ID (TxID) ready when contacting CB99 about a payment issue – it helps resolve problems much faster. For account or security concerns, never seek help from third parties; contact CB99 directly through official channels only.

For quick help: Live chat always gets you the fastest resolution. Email responses typically arrive within 2 to 6 hours. For urgent issues – such as a hacked account or an unauthorized transaction – go to live chat immediately.

Contact Support
  • Live Chat – 24/7 in Bengali
  • Email: support@cb99.site
  • Average Response: 2 minutes (chat)
Important Pages

Please Note: CB99 will never ask for your password or OTP via email or SMS. Any message requesting this is a scam – report it to support@cb99.site.

Why CB99 Support Center Works for You

You're never on your own when something goes wrong on cb99

Full Support in Bengali

Cb99's support team communicates in Bengali, so there's no language barrier — just say what's on your mind and they'll sort it out.

Fastest Response

Live chat responses average 2 minutes. Urgent issues – such as a locked account or a stuck deposit – are resolved even faster.

Round-the-Clock Support

CB99 support is available 24 hours a day, 7 days a week. Whether a match runs past midnight or you run into an issue at dawn – support is always there.

Full FAQ Library

The CB99 FAQ page covers hundreds of common questions. Instead of waiting in chat, search for your question and read the answer yourself.

Privacy Guaranteed

All information you share with cb99 support is kept strictly confidential. Your account details are never shared with any third party.

Regularly Updated Information

The CB99 FAQ is updated regularly. Any new features or rule changes are reflected here right away.

Still have questions? cb99 support is always ready to help

If your question isn't covered in the FAQ, ask us via live chat. Or join cb99 now and experience it for yourself.

Free Registration Log In
বাংলা